Customer Success Manager - Evosep ApS

Customer Success Manager - Evosep ApS Customer Success Manager Are you a proactive and relationship-driven professional with a passion for delivering exceptional customer experience? We are looking for a Customer Success Manager to join our international commercial team. If you thrive in dynamic environments, enjoy building long-term partnerships, and are motivated by ensuring customer success and retention, this could be the ideal role for you. We’re seeking colleagues who are passionate about advancing proteomics and who actively contribute as strong representatives and advocates of the Evosep mission. What we do Evosep aims to improve quality of life and patient care by radically innovating protein based clinical diagnostics. Making sample preparation and separation before MS analysis 10 times faster and 100 times more robust will enable truly large cohort studies for biomarker validation and provide the foundation for precision medicine. Why join Evosep - your opportunity to grow with us Joining Evosep means becoming part of a high-growth journey in one of the most exciting areas of life science innovation. Our technologies are redefining how proteomics workflows are performed, enabling researchers and scientists to generate insights at a scale and reliability previously impossible. As a Customer Success Manager, you will play a critical role in ensuring customers realize the full value of our innovative solutions. You will work closely with leading scientists, researchers, and industry partners to drive adoption, satisfaction, and long-term success. You won’t just be supporting customers—you’ll be helping accelerate scientific breakthroughs and advancing precision medicine. With a collaborative international team, strong scientific credibility, and rapidly growing demand, Evosep offers an exciting environment for ambitious customer success professionals to thrive. Role overview In this role, you will be responsible for ensuring our customers achieve their desired outcomes with Evosep’s solutions. You will act as a trusted advisor, guiding customers through onboarding, adoption, and expansion while building strong, long-term relationships. Success in this role requires strong collaboration with internal teams, excellent communication skills, and a deep understanding of our products and customers’ scientific workflows. You are customer-focused, proactive, and motivated to deliver measurable value and satisfaction. Key tasks and responsibilities Own the end-to-end customer lifecycle, from onboarding to long-term success and retention Develop and maintain strong relationships with customers in Academia, Pharma, Biotech and Clinical Drive product adoption and ensure customers achieve measurable outcomes with Evosep solutions Serve as the main contact for inquiries, escalations, and strategic discussions. Identify expansion, upsell, and cross-sell opportunities with Sales. Collaborate closely with Field Sales, Marketing, Customer Support, and Product teams Represent Evosep at industry events and support customer workshops and user meetings Gather and communicate customer feedback (“voice of customer") to internal stakeholders Monitor customer health (e.g. NPS, usage, adoption, retention). Support customer success strategies and continuous improvement. Qualifications Degree in Analytical Science, Chemistry, Biotechnology, or related field; proteomics and LC MS experience is a plus. Strong communication, interpersonal, and negotiation skills; proficient in CRM tools and Microsoft Office. Experience in Customer Success, Application Support, Technical Sales, or Account Management within Life Sciences. Self-motivated, mission-driven, and customer-focused Based in Denmark, open to frequent travel within Europe and occasional international trips. Comfortable working from home as well as from the HQ in Odense when not traveling. Proven success selling to Academia, Pharma, and Biotech; LC MS/sample prep experience is a plus. Genomics background with interest in proteomics also welcomed. Fluent in English; additional languages are a plus. Valid Class B driver’s license. What We OfferDoes This Position Sound Like A Match? Hit the apply button below! We can’t wait to hear from you and learn more about why you’d be a great fit for the Evosep team. What Happens After I Send My Application? We’re eager to welcome our new Customer Success Manager as soon as possible, so we’ll be reviewing applications and conducting interviews on an ongoing basis. That means if you’re interested, don’t wait too long! And don’t worry: If you take the time to apply, we’ll make sure to respond. At the very least, you’ll hear from us once the hiring process is complete - we know applying takes effort. Apply Job location: Remote/ Odense HQ Application deadline: As soon as possible If you have any questions, please contact Benneth Bratberg Chief Commercial Officer bb@evosep.com + Show job posting Required fields are marked with an asterisk * Basic InformationApplication and Resumé Basic Information *Name Picture Your address Address *Zipcode / Post code *City *Country *E-mail address *Confirm e-mail *Cell phone number Profile Latest job title/s *CV title (most recent job title)Latest job title/s Work experience Education (degree subject) Year of graduation Year of graduationYear of graduation Education level Your resumé I want to upload my resuméI want to write my resumé I want to upload my resumé *Resumé I want to write my resumé Your application I want to upload my applicationI want to write my application I want to upload my application *Application I want to write my application Other relevant documents *Where did you see this job posting? Terms & Conditions I agree that the company may keep my data for six months so that I can be considered for other roles outside of the role that I have applied for. I am informed that this consent is voluntary and is not a prerequisite for seeking and/or considering the current position. I understand that I have the ability to revoke my consent at any time and will have the opportunity to review and renew my consent, if I choose to, at the end of the period. If I do not renew my consent at that time, my data will be deleted from the company’s recruitment system. *I accept the terms Next page Sending data, please wait! Upload Picture Uploading file, please wait... Upload Accepted file types: jpg, jpeg, png, gif. Maximum upload size: 50MB Upload Resumé Uploading file, please wait... Upload Accepted file types: doc(x), rtf, txt, odt, pdf, xls(x), jpg, png, jpeg, mp3. Maximum upload size: 50MB Upload Application Uploading file, please wait... 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