Product Owner Experience Management and Integrations - Nordea

The best roles, the best candidates Our consultants provide comprehensive support throughout the process and offer constructive feedback at every stage Job exploring I'm recruiting " Return to job overview Product Owner Experience Management and Integrations - Nordea Starting date As soon as possible Location København, Stockholm, Oslo, Helsinki Website nordea.fi/en/ Would you like to have a high impact on digital business in the largest Nordic bank? We are now looking for a Product Owner Experience Management and Integrations to deliver on Nordea’s key strategic priorities towards 2030. The role is based in Denmark, Sweden, Finland, or Norway. At Nordea, we know our customers’ needs are changing - and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re working in an agile environment where we’re harnessing the power of technology - one where you can make an impact. So, bring your skills, ideas, and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. About this opportunity Welcome to the MarTech & Sales Hub at Nordea. We build the bank of tomorrow by enabling technology and tools to drive digital sales and servicing across different business areas and our four markets. Our unit covers operations from data enablement all the way to front-end development with the ambition to provide our customers with personalized sales and servicing. We are on a mission to enable relationship-at-scale banking towards 2030. The role will have the following key responsibilities This is a key role of improving Nordea’s experience management for both customers and employees. You will be an agile lead for our Experience Management Integrations team with the focus of leading the agile team that develops the Experience Management platform, integrations, related applications , and microservices. You will be responsible for and own the technical foundation and capabilities for Experience, and you will focus on Qualtrics migration, enablement, and expansion. You will collaborate with the product manager, other product owners, the application owner , and the operations team, as well as the business enablement team that works with onboarding new users and use cases after development work is finished. Together with your unit, you will: Take ownership in long-term product vision for Qualtrics and experience management at Nordea Serve as the primary liaison between the development team, architects, business enablement team , and the stakeholders Drive structured analysis to understand the requirements and needs, and formalize and communicate them clearly to the team Capture feature requests and business opportunities in the backlog, facilitate prioritization, and break down epics and features with the development team Identify risks and dependencies, and make sure they are owned and worked on Model and understand end-to-end survey and feedback processes involving several applications Facilitate E2E walk-throughs and user acceptance testing Build and maintain the team-level roadmap and guide the team in the right direction Ensure professional and close co-operation with internal stakeholders, acting as an Experience Management ambassador The role is based in Denmark, Sweden, Finland, or Norway. Who you are Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best - and that we imagine you share with us. To succeed in this role, we believe that you Hands-on experience on Qualtrics, survey design, and web-app projects, workflows, reports , and dashboards Have an idea how to fit Qualtrics in the landscape and what the different options are for connecting to the other applications Have an idea how to expand and enable Qualtrics for different parts of the business, related both to customers and employees Are a senior profile experienced in strategy-level thinking who can support us in developing the strategy and plans that move us forward Possess a consulting mindset focusing on identifying and solving problems Have an understanding of the Nordea application landscape , especially related to customer information Know data platforms, data management, integrations , and APIs Customer-centric mindset, understanding of customer journeys Technical understanding, especially on SaaS and APIs It would be great if you also Possess a strong team spirit and collaborative personality, ensuring coordination within the team Are confident in stakeholder management Have a solid analytical approach and ability to work independently with a high level of responsibility Proven to be a structured planner, a strong facilitator, as well as a presenter and communicator 5+ years' experience with digital development in an agile setup (SAFe is an advantage) You have a degree in Engineering, Economics, Mathematics, Data Science, or a similar. Equivalent years of experience will be considered in lieu of a degree You are fluent in English and ideally one other Nordic language Our primary Marketing Tech stacks consist of Qualtrics Adobe Experience Platform Adobe Journey Optimizer Adobe RT CDP Adobe Analytics & Customer Journey Analytics Adobe Target Tealium Tag Management Accutics Experience with Qualtrics is a requirement. Experience with the other tools (e.g., from following vendors or similar: SAS, Adobe, Salesforce, or Microsoft) is considered a strong plus. Next steps Submit your application as soon as possible. For more information, you’re welcome to contact Brian Erik Hansen at DigitalCareer. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers and communities. So please come as you are. Apply for the position Brian Erik Hansen CEO / AI/ Digital/ Data Recruitment Specialist brian@digitalcareer.dk +45 40 11 14